Posts by Jonathan Treasure

Summer Survey for Current Patients

Posted by on Aug 16, 2017 in Admin, Announcements

  Current patients should by now have received your August Email Update…check your inboxes! In that email you will find a link to our “Summer Survey”, a short surveymonkey questionnaire designed to dipstick patient views on  various issues such as charging for Tier 3 Email support and concierge subscriptions. Its an important survey and we need all current patients to help by filling it out. It includes optional space for your feedback and comments. If you did not receive the email update, you can log in to the current patient area of the Clinic Help Desk where you...

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NEW 3-Tier Support: Quick Explanation

Posted by on May 15, 2017 in Announcements

All Support Requests are now (April 2017 on) streamed into 3 Tiers. (Information post, no action required)  Tier 1 : Non Medical: Administrative, scheduling appointments, billing and office info related issues. Tier 2 : Routine Medical: Regular reports: (Labs, Pathology, Scans etc) ; Simple protocol questions (dose, products etc) Tier 3 : Clinical: These are medical/herbal conversations that would otherwise be held in a face-to-face appointment or consultation. Help us keep your Clinic Help Desk conversations clear and efficient….. The office will assign your request to...

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Coming – 3 Levels of Support

Posted by on Mar 24, 2017 in Announcements

    The volume of on-line support requests to our Clinic Help Desk system has been trending upwards each year since we established the system in 2012.  We are now dealing with several hundred support communications per month and this practice is now successfully conducted ~ 99%+ as an on-line consultancy. To streamline response times and improve our workflow at the Help Desk, we are phasing in and beta-testing a Three Tiered (Tier = Level) System of support. The testing period  is mostly to ensure that analytics and under the hood features are working.  No changes will...

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SITE STATUS MARCH 20-23 UPDATE

Posted by on Mar 22, 2017 in Admin, Announcements

From March 20th to March 23rd 2017 this web site suffered a major server side disruption. This has now been fixed and all systems are functioning correctly – to the best of our knowledge and testing so far. If you are a current patient and experience any problems with login do please email support@jonathantreasure.com with details of the issue....

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Clinic Help Desk – New Look coming

Posted by on Oct 15, 2016 in Announcements

Our main “virtual” support tool called the Clinic Help Desk is getting a facelift in November. The ZenDesk software under the hood is being significantly updated and this requires us to make changes in the interface when you enter the Clinic Help Desk, whether as a first time visitor or a current patient. Most of the changes are will be in appearance only, we are currently Customizing the CLinic Help Desk to make it as user friendly as possible. Existing patients will be informed of any operational changes in the CLinic Help Desk when we activate the new interface; several of...

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