Posts by Jonathan Treasure

JT – UK Travel – September 2018

Posted by on Aug 28, 2018 in Admin, Announcements

I  will be travelling and lecturing in the UK during the first three weeks of September 2018. New patient appointments can be scheduled from October, and current patients can send support requests at any time as usual via the Clinic HhelpDesk  either by logging in via a web browser or  by sending an email to support@jonathantreasure.com. There may be some delay in responding, but also please contact Becki with any critical or urgent...

Read More

Clinic Help Desk Level 3 Support Tickets are now billing

Posted by on Aug 13, 2018 in Uncategorized

As announced in 2017, the trend in our practice has steadily been away from person-to-person appointments in real time via video or telephone communications towards more use of the web/email interface – the convenience of 24/7 on-line communications seems to be popular and passes seamlessly through time zones. When you contact us through the “Clinic Help Desk” your query will be assigned initially to one of 3 levels as previously described. To summarise the 3 levels are: Tier 1 : Non Medical: Administrative, scheduling appointments, billing and office info related...

Read More

Summer Survey for Current Patients

Posted by on Aug 16, 2017 in Admin, Announcements

  Current patients should by now have received your August Email Update…check your inboxes! In that email you will find a link to our “Summer Survey”, a short surveymonkey questionnaire designed to dipstick patient views on  various issues such as charging for Tier 3 Email support and concierge subscriptions. Its an important survey and we need all current patients to help by filling it out. It includes optional space for your feedback and comments. If you did not receive the email update, you can log in to the current patient area of the Clinic Help Desk where you...

Read More

NEW 3-Tier Support: Quick Explanation

Posted by on May 15, 2017 in Announcements

All Support Requests are now (April 2017 on) streamed into 3 Tiers. (Information post, no action required)  Tier 1 : Non Medical: Administrative, scheduling appointments, billing and office info related issues. Tier 2 : Routine Medical: Regular reports: (Labs, Pathology, Scans etc) ; Simple protocol questions (dose, products etc) Tier 3 : Clinical: These are medical/herbal conversations that would otherwise be held in a face-to-face appointment or consultation. Help us keep your Clinic Help Desk conversations clear and efficient….. The office will assign your request to...

Read More

Coming – 3 Levels of Support

Posted by on Mar 24, 2017 in Announcements

    The volume of on-line support requests to our Clinic Help Desk system has been trending upwards each year since we established the system in 2012.  We are now dealing with several hundred support communications per month and this practice is now successfully conducted ~ 99%+ as an on-line consultancy. To streamline response times and improve our workflow at the Help Desk, we are phasing in and beta-testing a Three Tiered (Tier = Level) System of support. The testing period  is mostly to ensure that analytics and under the hood features are working.  No changes will...

Read More